Public Transportation Company Partners with Axion Contact to support customer service to Seniors & Disabled Customers.
Blue Bell, Pennsylvania – July 18, 2019
Axion Contact is pleased to announce that been awarded the telecommunications department call center support for a public transportation company. The transportation company along with Axion Contact are focused on maximizing their customer’s experience. The company’s senior level executives have identified improving the service level as an initial component of improving the customer’s experience. Axion Contact’s previous experiences, management tenure, process management skills and company culture were key factors in winning the contract bid.
The public transportation contact center averages over 40,000 calls per month. Axion Contact’s main focus is to provide an experienced based team, who is focused on first call resolution, through recruitment and retention of the finest talent, training curriculum transformation, product and systems trainings and knowledge management, while implementing their customer management strategy. Axion Contact’s program management philosophy is to fully entrench themselves into their clients brand, clients training philosophy, and their culture in order to provide the best customer experience call center solution.
“We are extremely excited about working with this public transportation company, to help them shape and mold their customer experience and exceed all their goals. Right now we’re focusing on ensuring we have the proper number of staff members on the phones to decrease average customer wait times. From there we are making sure the team has all the necessary trainings and knowledge coupled with systems information to effectively and efficiently answer all customer questions. Customer Engagement and Customer Experience are key to success across all industries to meet the changing demand of the customer expectations, and the transportation industry is not an exception” said Christine Swan, Vice President at Axion Contact. “To meet the customers’ expectations, companies are investing in systems, real-time reports and coaching methodologies in order to manage the key performance metric results intra-day.”
A lot of companies are turning to Axion Contact to help exceed their customers highest expectations based on their ability to provide programs, resources and tools that historically have proven to be essential to their partners. To learn more about Axion Contact, visit their website here.