- Multi-channel Campaign: Agents will be trained to service your customers no matter how they prefer to communication - inbound phone call, outbound phone call, email, chat or text message. Agents will be staffed in all communication methods which will increase staff efficiencies and create a seamless experience for your customers.
- Customer Service: Having a full service customer service inbound team that is focused on creating a great customer experience and increasing first call resolution is the key to your organizations success. Our team will be given access to all the same tools and systems as your internal customer service support team so we become a part of your team and brand.
- Sales: Having an effective, highly trained and quality focused internal sales support team will maximize your customer base, increase revenues and the life-time customer value.
- Lead Generation: Having a team that is focused on providing your sales team QUALIFIED leads that become part of the sales process and eventually a customer is a must. Using your value proposition, product/service benefits, and necessary sales qualification requirements our team will generate leads and either warm transfer them to your email or create a "lead" via email, file, etc.
- Appointment Setting: Keeping your field sales team's schedules fully booked will increase revenue, reduce costs, and keep your team engaged and satisfied. Using your sales teams availability we will book appointments in the most logistically efficient manner in order to maximize the number appointment completed per day.