PROGRAM MANAGEMENT STRATEGY
Axion Contact's program management philosophy is to fully entrench ourselves into your brand, your training philosophy, and your culture in order to provide the best customer experience call center solution. We then us our tools, systems, real-time reports and coaching methodologies in order to manage the key performance metric results intra-day. And all of our performance results can be shared with our clients with the frequency and delivery method that best meets their needs.
We believe communication and feedback are two critical elements to our success... and that providing daily feedback to our team members is the one of the most important component to our success. This approach is one of the reasons why our customer experience and quality assurance scores are above client expectations. If you ever have a chance to visit us you will see and hear our coaches helping our phone agent's real time as they have questions. Our trainers will be educating new hires or up training existing agents on how to properly handle all aspects of our client's calls.
You will hear the amazing buzz of a call center floor and the thousands of daily happy customers that Axion Contact gets the pleasure to talk to on behalf of our clients!