Call Us Toll Free: 833.201.7044

VERTICALS

WARRANTY CALL CENTER SOLUTIONS

Over the last 5 years Axion Contact's Warranty Call Center solutions has supported many of the most well-known and largest home warranty organizations. Our solution manages the complete warranty lifecycle from initial customer acquisition to payment, customer service, and customer retention solutions:

  • Customer Service: A team that is ready to answer and resolve all of you current member questions including claim eligibility requirements , claims status, premiums, coverage dates, benefits and more.

  • Customer Enrollment: A team of agents that are your internal sales team for customers who are ready to become members and to start to take advantage of warranty coverage today.

  • Appointment Setting: Setting appointment to in-house service technicians to repair or replace coverage products.

  • Appointment Reminder: A quick and easy reminder call to members to remind them of an upcoming appointment. Increases the appointment completion rates.

  • Retention: Reviewing the benefits of the policy to ensure customers are fully aware of their coverage to avoid making the mistake of cancelling.

  • Welcome Call: Welcoming new members to the warranty program and answering any initial questions they may have.

  • After Hours / Over Flow: Help support you internal call center team will additional team members to either support you during your peak call volume time or after hours support requirements.

CONTACT US

AXION Contact Center LLC

350 Sentry Parkway
Building 620, Suite 200
Blue Bell, PA 19422

Call Us Toll Free: 833.201.7044
Fax: 610.771.4136
Email: letstalk@axioncontact.com
Additional Locations