WARRANTY CALL CENTER SOLUTIONS
Over the last 5 years Axion Contact's Warranty Call Center solutions has supported many of the most well-known and largest home warranty organizations. Our solution manages the complete warranty lifecycle from initial customer acquisition to payment, customer service, and customer retention solutions:
- Customer Service: A team that is ready to answer and resolve all of you current member questions including claim eligibility requirements , claims status, premiums, coverage dates, benefits and more.
- Customer Enrollment: A team of agents that are your internal sales team for customers who are ready to become members and to start to take advantage of warranty coverage today.
- Appointment Setting: Setting appointment to in-house service technicians to repair or replace coverage products.
- Appointment Reminder: A quick and easy reminder call to members to remind them of an upcoming appointment. Increases the appointment completion rates.
- Retention: Reviewing the benefits of the policy to ensure customers are fully aware of their coverage to avoid making the mistake of cancelling.
- Welcome Call: Welcoming new members to the warranty program and answering any initial questions they may have.
- After Hours / Over Flow: Help support you internal call center team will additional team members to either support you during your peak call volume time or after hours support requirements.