Axion Contact’s program management philosophy is to fully entrench ourselves into your brand, your training philosophy, and your culture in order to provide the best customer experience call center solution. We then use our tools, systems, real-time reports and coaching methodologies in order to manage the key performance metric results intra-day. All of our performance results can be shared with our clients with the frequency and delivery method that best meets their needs.
We believe communication and feedback are two critical elements to our success… and that providing daily feedback to our team members is the one of the most important components to our success. This approach is one of the reasons why our customer experience and quality assurance scores are above client expectations. If you ever have a chance to visit us you will see and hear our coaches helping our phone agent’s real time as they have questions. Our trainers will be educating new hires or up training existing agents on how to properly handle all aspects of our client’s calls.
Contact us today at (833) 201-7044 to see how we can support your mission of creating the ultimate full-service customerContact Center experience.