Axion Contact works directly with our clients to develop and maintain an active staffing plan based on both projected and actual volumes to maximize results. We work closely with our clients to establish staffing assumptions based on historical trends while prioritizing our clients’ needs. Our staffing model is flexible and adaptable, so that we can best meet the individualized client requirements.

Axion Contact has a designated state of the art training center where we replicate the live contact center environment to maximize results while minimizing learning curves. We have the ability to run multiple training classes simultaneously to accommodate more employees depending on the project requirements. This provides us with a manageable training environment that can be modified based on our customer’s specifications. Our agents are assigned to a trainer and team and provided with a schedule of training. During this time, performance metrics are reviewed and established with each agent. The agents then undergo training as identified by their specific project. Once training is complete they are released for their specific project. The floor managers will oversee their progress and report back to the agent and their supervisor performance results.

When you combine state-of-the-art technology with industry contact center leaders the outcome is a reporting package that far exceeds our client’s expectations. Our technology infrastructure allows us the luxury of customizing all reports to ensure you can view the key performance metrics in the format you require, using the timing and delivery method that best meets your needs. During the implementation process you will work with your project management team to customize the reporting package required to manage the business giving you line of sight into the key performance metrics. . Having access to the key performance metrics in a usable, easy to understand format is the key to our success in positively impacting performance on a daily basis. In addition, our robust reporting capabilities is one of the many reasons for our contact center accomplishments.