Resources

In call center operations, a financial account is the structured system for tracking, reporting and … What is a Financial Account In Call Centers?

The Vital Role of Call Centers in Modern Business At first glance, call centers may … Who Needs a Call Center, Anyway?

How Much Do Call Centers Charge: A Guide to Call Center Costs For many organizations, … Call Center Solutions for Small Business

Yes, a call center is considered part of telecommunications. Call centers rely on the same … Is a Call Center Considered Telecommunications?

Introduction to Hiring Call Center Services In today’s competitive marketplace, maintaining an exceptional customer experience … What Is a TMS in Logistics? Definition, Functions and Benefits

Did you know that replacing a single team member can cost up to 50-60% of … Strategies for Retaining Top Call Center Talent

It’s pretty simple: you can’t expect your team to take care of your customers if … 10 Ways to Maintain High Agent Morale in the Call Center Environments

With the customer experience at the top of everyone’s mind, finding new ways to deliver … Intelligent Virtual Agents (IVAs): Improving Customer Experience & Operational Efficiencies Simultaneously

Imagine clinical support that can not only improve the patient experience, but also improve their … Clinical Support

As unemployment rose impetuously during the early months of the COVID pandemic, the Families First Coronavirus Response Act gave states the ability to waive eligibility requirements for Medicaid to assist the millions who lost their jobs — along with their employee-subsidized health insurance.