Call Center Solutions
In 2010, Axion Contact started In Blue Bell, PA when we offered to help one of our existing staffing clients with a member engagement outreach project. Since then Axion Contact has evolved into a sophisticated, state-of-the-art solution that today supports dozens of clients that handle millions and millions of customer interactions annually. We offer at-home and on-site customized Contact Center Solutions. Axion Contact, your success is our calling!
- Who We Are
- What We Do
- How We Do It
Who We Are
- Axion Contact is led by contact center industry leaders.
- We are passionate about representing your brand as if it was our own.
- We are flexible and creative which enables us to solve for the most complex business challenges
What We Do
- Axion Contact creates US Based Customer Service Call Center Solutions through creative, personalized strategies that align with your key performance metric.
- We help brands improve customer service through listening skills, advice and finding the right solution or product for each customer.
- We increase customer care satisfaction scores which creates a great customer experience.
- We consistently help clients achieve their goals while staying on budget.
How We Do It
- Axion Contact leverages over 40 years of recruiting and staffing capabilities to seamlessly create Full-Service Call Center solutions.
- We believe in creating an environment that is focused on people, plan and process.
- We take advantage of technology advancement through our partnership with Five9 and Oracle.
Axion Contact’s culture embodies three areas – Clients, Customers and Employees.
Clients Axion Contact is focused on creating Full-Service Call Center solutions for Inbound, Outbound, Retail, Clinical, Warranty and Healthcare industries. We exceed our client’s key performance metrics daily.
Customers Axion Contact is focused on creating a great customer experience.
Employees Axion Contact is focused on creating a fun, fair, enriching environment for our employees!
Our Awards & Certifications
CSF HiTrust / HIPAA Since 2014 Axion Contact has been CSF Hitrust Certified. The Health Information Trust Alliance, or HITRUST, is a privately held company located in the United States that, in collaboration with healthcare, technology and information security leaders, has established a Common Security Framework (CSF) that can be used by all organizations that create, access, store or exchange sensitive and/or regulated data. The CSF includes a prescriptive set of controls that seek to harmonize the requirements of multiple regulations and standards.
Contact us today at 833.201.7044
to see how we can support your mission of creating the ultimate full-service customer call center experience.
Vincent Panarella, CEO
Vincent Panarella is the CEO and the founder of the Axion companies. He brings over 40 years of business experience, leadership, and vision to all Axion’s businesses. Vince started Axion’s staffing company in 1980 and he quickly grew the company into various staffing verticals and locations by empowering his employees through Total Quality Management philosophies. As the staffing industry changed over the years, Vince’s investment in technology and in his employees led to continued success. Axion’s staffing solution offers a full-service package to all clients and is dedicated to exceeding client expectations. Vince also successfully started Axion’s payroll software integration company which was started as a solution for an internal payroll challenge and resulted in Axion creating a business solution that now supports over 700 clients. More recently, Vince spearheaded the start of Axion’s call center business which offers omni-channel customer engagement solutions in healthcare, financial services, retail and e-commerce. That business has seen double digit growth in revenue year-over-year since its inception almost a decade ago.
Christine Swan, President
Christine Swan is a multidisciplinary Senior Executive with a proven track record in Profit and Loss management, strategic planning, call center operations, adult learning and content training, mergers and acquisitions integration, as well as organizational development. Possessing more than 10 years in the Staffing Industry on local and national platforms specializing in business planning and performance; Christine has been responsible for Axion Contact’s call center operations since 2012 as well as the development and execution of the organizations’ strategic plan.
A recognized leader in the industry for her commitment to quality production, high leveled customer service and avant-garde approach to customer partnerships. Her market aptitude and expertise encompasses Senior Leveled management working in multiple corporate structures from Fortune 500 to Niche’ start-up companies. She is well versed in healthcare, warranty, retail, pharmaceutical and governmental verticals.
Justin Piccione, COO
Justin Piccione has over 20 years of experience as a Call Center Strategist; Creating customized, member engagement focused, and cost effective solutions for hundreds of organizations in healthcare, insurance, financials services and e-commerce verticals.
For the first 15 years of his career Justin managed Client Services for one of the largest call center organizations in the United States. In this role he oversaw a team that created, implemented and managed call center programs for Fortune 100 and 500 companies. During this time Justin was responsible for managing over $30 million in annual gross revenue. In 2014 Justin transitioned into a VP of Sales and Marketing role where he was responsible for onboarding new clients, organically growing existing client programs and assisting the Executive team with special projects; including strategic direction of the organization and heading up a health insurance agency division. In 2018 Justin started with Axion Contact as Head of Sales and Marketing. Currently, Justin is COO of Axion Contact where he oversees all aspects of business development, marketing, client experience, business strategy and Quality Assurance.
Ernie Finizio, Chief Project Officer
Ernie Finizio has over 20 years of experience in the technology and healthcare sectors. He began his career at Axion as a QA Engineer and Technical Recruiter. We quickly moved into Infrastructure and Technical Project Management due to his technology knowledge, organization skills and process management capabilities. Currently, Ernie is the CHIEF PROJECT OFFICER at Axion Contact where he oversees all call center end-user technology aspects of the organization. Ernie’s involved with design and development of software systems, Creating program specifications, launching call center campaigns, determining software architecture methodologies, determining which CRM platform to use per project, vendor selection and management, project management and coordination to align day-to-day technology operations.