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Did you know that replacing a single team member can cost up to 50-60% of Strategies for Retaining Top Call Center Talent

July 2023

It’s pretty simple: you can’t expect your team to take care of your customers if 10 Ways to Maintain High Agent Morale in the Call Center Environments

July 2023

With the customer experience at the top of everyone’s mind, finding new ways to deliver Intelligent Virtual Agents (IVAs): Improving Customer Experience & Operational Efficiencies Simultaneously

March 2023

Imagine clinical support that can not only improve the patient experience, but also improve their Clinical Support

March 2023

As unemployment rose impetuously during the early months of the COVID pandemic, the Families First Coronavirus Response Act gave states the ability to waive eligibility requirements for Medicaid to assist the millions who lost their jobs — along with their employee-subsidized health insurance.

February 2023

Keeping a pulse on your members’ health between doctor visits is a vital part of maintaining a high level of care. For many providers, connecting with a member and getting the information they need isn’t as simple as one phone call —or even two, or three. Ensuring you have the resources to

January 2023

After almost two years of staying home, people are eager to make up for lost time. From going on spontaneous trips and planning big events to embracing new hybrid and remote work styles, home is once again just one of many destinations in our busy days.

December 2022

While the emergency of the COVID pandemic may be in the rear view, hospitalizations in the upcoming year are only expected to increase.  While the virus itself isn’t to blame, the lingering impact of the pandemic is a major culprit. 

November 2022

Providers understand the importance of post-hospital medication reconciliation program (MRP) and how difficult this process can be within a 30-day window of discharge. For patients with complex medical regimes, the transition from the hospital to the home can be dangerous and convoluted. 

October 2022

No two patient journeys are the same — each of which are influenced by numerous factors that are ever-changing. And when we talk about getting the right care, the discussion tends to focus on our experience within the four walls of a doctor’s office, from the physician we see to the tests or medications we’re given.

September 2022

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