Axion Contact Solutions & Services

Axion Contact provides a fully customizable, state-of-the-art contact center solutions that leverages over 40 years of industry experience. Our solutions encompass both on-site and at-home agent services which enables us to provide a flexible and scalable service to our clients.

Contact Center – Blended work force Environments: Inbound, Outbound, Email and SMS Services

With our Multi-Channel contact center solutions, we can design our client programs to be standalone services like inbound or outbound or create a fully blended contact center environment that staffs agents in multiple communication channels when supporting customers.

Blended work force environments include:

Inbound Call Center Services Inbound Services is the traditional approach to telephone-based Sales, Lead Generation or customer service that ensures a highly trained customer experience focused agent is ready when your customers call for support.


Outbound Call Center Services Outbound Services take a more in-depth approach. Call center representatives contact customers to follow up on new products, enroll customers into various services, sell a product, notify of policy changes or service issues. Outbound services allow businesses to make greater use of agents creating the ultimate Customer Service Call Center experience.


Email Support In today’s world a significant percentage of customers would rather communicate via email. Having a full-service email support team is key to creating an exceptional customer experience. The design of the email support campaign is fully customizable to include: Canned Responses, Customized Customer Response, Triage, Appointment, Appointment Reminder, Health and Wellness.


Chat Support While customers are searching on your website, offering them an immediate communication and response channel is the key to increasing customer satisfaction and revenue. Our CHAT Service interactions are treated and given the same response and attention as a phone conversation. Agents handling these interactions are provided the same training, information, tools and systems as a sales or customer service agent. This creates seamless communication regardless of the channel your customers prefer.


SMS Support (Text Messaging) Text messaging has become a more than acceptable and sometimes preferred method of communication for customers of all ages. Also, if done properly it can increase appointment completion rates, customer surveys, decrease inbound call volumes and increase the customer experience. Some SMS (text messaging) solutions are: Reminders, Surveys, Customer Response and Notification.


Artificial Intelligence Support Offering self service methodologies for your customers has become more popular over the last few years. We can offer an automate outbound or inbound call that is completed with artificial voice response units that sound like real humans. This is a cost effective solution that can augment “live” touch campaigns.

Inbound Contact Center Support

Axion Contact can handle all types of Inbound Call Center programs. From Sales to Lead Generation to full Customer Service Support solutions. Our highly trained, compassionate and customer focused agents will be ready to create an exceptional customer interaction and experience for all your customers.

We have a tremendous amount of experience with the following solutions:

Multi-channel Campaign Agents will be trained to service your customers no matter how they prefer to communicate – inbound phone call, outbound phone call, email, chat or text message. Agents will be staffed in all communication methods which will increase staff efficiencies and create a seamless experience for your customers.


Customer Service Having a full service customer service inbound team that is focused on creating a great customer experience and increasing first call resolution is the key to your organizations success. Our team will be given access to all the same tools and systems as your internal customer service support team so we become a part of your team and brand.


Sales Having an effective, highly trained and quality focused internal sales support team will maximize your customer base, increase revenues and the life-time customer value.


Lead Generation Having a team that is focused on providing your sales team QUALIFIED leads that become part of the sales process and eventually a customer is a must. Using your value proposition, product/service benefits, and necessary sales qualification requirements our team will generate leads and either warmly transfer them to your email or create a “lead” via email, file, etc.


Appointment Setting Keeping your field sales team’s schedules fully booked will increase revenue, reduce costs, and keep your team engaged and satisfied. Using your sales team’s availability we will book appointments in the most logistically efficient manner in order to maximize the number of appointments completed per day.

Outbound Contact Center Support

Axion Contact can design an outbound touch point or sales campaign that meets your business needs. We have the technology in place that enables us to use multiple TCPA compliant dialing methods.

Our current campaigns include the following program types:

Sales Having an effective, highly trained and quality focused internal sales support team will maximize your customer base, increase revenues and the life-time customer value.


Lead Generation Having a team that is focused on providing your sales team QUALIFIED leads that become part of the sales process and eventually a customer is a must. Using your value proposition, product/service benefits, and necessary sales qualification requirements our team will generate leads and either warmly transfer them to your email or create a “lead” via email, file, etc.


Appointment Setting Keeping your field sales team’s schedules fully booked will increase revenue, reduce costs, and keep your team engaged and satisfied. Using your sales team’s availability we will book appointments in the most logistically efficient manner in order to maximize the number of appointments completed each day.


Survey Hear directly from your current customer base to gauge how you are performing from a customer satisfaction and experience perspective.


Appointment Reminder Let us remind your customers of an upcoming appointment to ensure they still plan on attending. Reminder calls are quick, one attempt campaigns that provide significant increases in appointment show rates.


Health and Wellness Axion Contact creates various health and wellness programs. We specialize in healthcare so we know how to speak effectively with members. But we do more. We get involved. We employ a team of clinical staff so we can directly provide services. And we seamlessly combine non-clinical and clinical functions to schedule appointments or tests, manage chronic conditions, arrange for wellness visits, or survey member satisfaction.

Axion Contact Email Support

Our technology platform enables us to fully integrate email correspondence into our agents systems so our teams can respond to client customer inquiries in a timely manner. Our email response platform allows for canned or customized responses. In addition, we can send out automated emails or confirmation emails which create a closed loop customer experience from initial contact through the last interaction.

Canned Responses Responses that are pre-determine and stored in a ready to use database. Enables agents to pick and choose the proper response. Increases efficiencies while cutting down on spelling errors.


Customized Customer Response Agents need to perform research using the information, tools, systems available to them and then type a response to the customer.


Triage Agents will read all incoming emails, respond to emails that fall into their current knowledge base and then forward remaining emails to the appropriate department for response.


Appointment Setting Keep your field sales team’s schedules fully booked. This will help to increase revenue, reduce costs and keep your team engaged and satisfied. We will utilize your sales team’s availability by booking appointments in the most logistically efficient manner. This will help maximize the number of appointments completed per day.


Survey Hear from your current customer base directly to gauge your performance from a customer satisfaction and experience perspective.


Appointment Reminder Remind customers of upcoming appointments to ensure they still plan on attending. Reminder calls are quick, one attempt campaigns that provide dramatic increases in your appointment show rates.


Health and Wellness Axion Contact specialize in healthcare and has created various health and wellness programs. So we know how to speak effectively with members. But we do much more. We get involved by employing a team of clinical staff which can directly provide services. We seamlessly combine non-clinical and clinical functions to schedule appointments or tests, manage chronic conditions, arrange for wellness visits, or survey member satisfaction.

Axion Contact Chat Support

We can add additional customer communication channels to your customer experience model by adding CHAT features to your existing website. Once a chat is initiated for the agent end user it becomes an interaction that is treated and given the same response and attention as a phone conversation. We can fully customize the solution to include both canned responses as well as customizable. Chat Support solutions are typically added on as another communication method to customer sales and support channels.

Axion Contact SMS

SMS (text messages) can increase customer experience results as well as increase appointment sit rates. This communication method can also be used as sales or service confirmation notifications.

Some program types include:

Reminders Remind your customer of a recent purchase, upcoming appointment or that an appointment is needed.


Customer Response and Notification Provide a receipt, an update on an order, or delivery.


Survey Provide a customer a satisfaction survey after a recent order or interaction.

Clinical Call Center Support

Axion Contact (HiTrust certified) has a very robust Clinical Call Center solution offering. Our services help support our healthplan and hospital system’s patients and members. Adding clinical support to your existing contact center programs increases your customer experience and educates members or patients on the importance of wellness, health awareness, medication adherence, chronic care management as well as closes gaps in health care and can potentially increase your health plans STAR rating, HEDIS and HOS scores. In addition these services can increase the PMPM reimbursement rates, Increase compliant Members, while decreasing operating costs – Currently our solutions support – Medicare, Medicaid, Dual eligible and Special Needs Plans.

We offer the following Clinical Call Center team members:
  • Nursing (RN’s, LPN’s, Certified Nurse Assistants)
  • Nutritionists
  • Dieticians
  • Registered Dieticians
  • Chronic Care Management
  • Pharmacists
  • Pharmacy Technicians
  • Social Workers
  • Mental Health Professionals
  • Certified Case Managers
Answering Service/Triage

Customer Satisfaction is the key to business success and the customers’ expectations have reached an all-time high. Therefore, businesses are in need of dedicated customer service agents available around the clock to help meet these needs and expectations.

Providing Customer Support, Doctor Answering and After-hour Services can be expensive if done internally. Axion Contact offers fully customizable US Based Customer Service Call Center Solutions at a reasonable price point.

Contact us today at 833.201.7044 to see how we can support your mission of creating the ultimate customer full-service call center experience.

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