- After Hours Answering Services: Some health care regulations that you provide a live agent 24/7/365. Axion Contact can augment your internal call center and provide support overnight or weekends. 24/7/365.
- Overflow: During certain times of the year call volumes increase within healthcare, especially for Medicare Open Enrollment periods. Axion Contact can partner with you to offer the support for need to ensure you achieve CMS required service levels and answer rates.
- STARS Programs (Patient / Member outreach touch points): maintaining and increasing your STAR rating is the key to a health plan's success. Call Center Solutions play an important role in STAR rating and Axion Contact has over a decade in proving support in this area. We recently helped a health plan increase their STAR rating one full point.
- Health Surveys / HRA (Health Risk Assessments): HRA's are extremely important to understand newly enrolled members health and overall health awareness. Axion Contact has developed ways to increase member contact rates and HRA completion rates.
- GAPS in care programs: Having members that are not completing their annual screening and necessary doctor appointments can be problematic. Creating a solution that educated members while increasing compliant members can potentially increase STAR rating, reimbursement rates while lowering operating costs. Most importantly these campaigns can increase the health of your members!
- Patient Compliance and Medication Adherence: (Clinical Call Center Agents, Non-Clinical Call Center Agents or a combination of both) - review newly prescribed treatments, educate members on current prescriptions, ensure that members are being compliant with current medications, reconcile medications or complete a comprehensive review of medications post hospitalization.
- Appointment Setting / Appointment Reminder / Post Appointment Survey: We can set appointments for sales team, in-house exams and screenings or at local provider's office or clinic.
- Customer Care: Axion Contact can create a full service member care customer service environment. We can review plan benefits, premiums, pharmacy locations, doctors in network/out-of-network, coordinate care and more
- Care Management: using a clinical call center agent we can create a full service care management call center campaign that works with your members to improve their health
- Telephonic Enrollment: Using a health licensed agent we can create a sales call center team that handles enrolling members that have made a decision and are ready to enroll NOW