JAMES KOEPPEL, PRESIDENT
Mr.Koeppel is President of Axion. Mr. Koeppel holds a BS Degree in Accounting from Queens College and has over 20 years of varied financial management experience. Mr. Koeppel started his career as a staff accountant for Barnes and Noble. After that he joined OMC, an international automobile reseller, as their Corporate Accounting Manager and then moved on to hold various Controller and CFO positions with manufacturing firms until joining Axion 18 years ago. Since joining Axion, the company has grown to a 40 million dollar multi-state, multi-disciplined staffing firm, Software company and Contact Center specializing in Healthcare, Accounting & Finance and Professional services.
CHRISTINE SWAN, VICE PRESIDENT
Christine Swan is a multidisciplinary Senior Executive with a proven track record in Profit and Loss management, strategic planning, call center operations, adult learning and content training, mergers and acquisitions integration, as well as organizational development. Possessing more than 10 years in the Staffing Industry on local and national platforms specializing in business planning and performance; Christine has been responsible for Axion Contact's call center operations since 2012 as well as the development and execution of the organizations' strategic plan.
A recognized leader in the industry for her commitment to quality production, high leveled customer service and avant-garde approach to customer partnerships. Her market aptitude and expertise encompasses Senior Leveled management working in multiple corporate structures from Fortune 500 to Niche' start-up companies. She is well versed in healthcare, warranty, retail, pharmaceutical and governmental verticals.
ERNIE FINIZIO, DIRECTOR OF IT
Ernie Finizo has over 20 years of experience in the technology and healthcare sectors. He began his career as a QA Engineer and Technical Recruiter and moved into Infrastructure and Technical Project Management. As Director of IT at Axion Contact he oversees all technology aspects of the organization. From the design and development of software systems from concept to launch to software architecture, CRM platforms, SDLC methodologies, vendor selection and management, project management and coordination to align day-to-day technology operations.
JUSTIN PICCIONE, DIRECTOR OF CLIENT DEVELOPMENT
Justin Piccione has over 20 years of experience as a Call Center Strategist; Creating customized, customer experience focused, and cost effective solutions for hundreds of organizations in healthcare, retail, pharmaceutical, insurance and government verticals.
For the first 15 years of his career he managed Client Services for one of the largest call center organization in the United States. In this role he oversaw a team that created, implemented and managed call center programs for Fortune 100 and 500 companies. During this time Justin was responsible for managing over $30 million in annual gross revenue. In 2014 Justin transitioned into a VP of Sales and Marketing role where he was responsible for onboarding new clients, organically growing existing client programs and assisting the Executive team with special projects; including strategic direction of the organization and heading up a health insurance agency division. In 2018 Justin became Director of Client Development for Axion Contact where he oversees all aspect of business development.