CUSTOMER MANAGEMENT STRATEGY / LEAD CONTACT STRATEGY
Customer Management - Axion Contact believes that it is leadership's job to provide the call center agents with the right training (length / materials / format), with easy access to the right program information and technology systems tools in order to maximize first call customer resolution. Maximizing first call resolution will naturally increase customer satisfaction scores while reducing call center staffing and costs.
Lead Management Strategy - Axion Contact's objective it to leverage our technology intelligence in order to maximize customer contact and engagement rates. We also leverage skills based routing in order to drive Key Performance metrics. We create a fully customized contact management touch point approach for all of our clients. We base our strategy on the demographics on the customer base, their buying habits, and best time of day reach rates.
Our Customer approach to all interactions is to provide the following:
Contact us today at (610) 771-4136 to see how we can support your mission of creating the ultimate customer call center experience.