Call Us Toll Free: 833.201.7044

STRATEGY & APPROACH

CUSTOMER MANAGEMENT STRATEGY / LEAD CONTACT STRATEGY

Axion Contact Customer Management / Lead Contact Strategy & Approach

Customer Management - Axion Contact believes that it is leadership's job to provide the call center agents with the right training (length / materials / format), with easy access to the right program information and technology systems tools in order to maximize first call customer resolution. Maximizing first call resolution will naturally increase customer satisfaction scores while reducing call center staffing and costs.

Lead Management Strategy - Axion Contact's objective is to leverage our technology intelligence in order to maximize customer contact and engagement rates. We also leverage skills based routing in order to drive key performance metrics. We create a fully customized contact management touch point approach for all of our clients. We base our strategy on the demographics on the customer base, their buying habits, and best time of day reach rates.

Our Customer approach to all interactions is to provide the following:

  • Great Customer Service: Provide the best, most accurate advice or assistance while interacting with customers or potential customers.

  • Great Customer Care: Listen to our customers, answer their questions, understand their needs and find the right solution. Take care of them during each interaction.

  • Great Customer Experience: The entire customer journey; every interaction; must provide a great service with the proper care.

  • Budget Conscience: Axion Contact is a true partner is every aspect of our relationship. We understand that there are budgets and we are willing to get creative when pricing our services. Your assigned client development manager can walk you through all the various options.

Contact us today at (833) 201-7044 to see how we can support your mission of creating the ultimate customer full-service call center experience.

CONTACT US

AXION Contact Center LLC

350 Sentry Parkway
Building 620, Suite 200
Blue Bell, PA 19422

Call Us Toll Free: 833.201.7044
Fax: 610.771.4136
Email: letstalk@axioncontact.com
Additional Locations